JS Bank Becomes First in Pakistan to Launch Self-Service Banking on WhatsApp

Digital systems have changed the way people bank.

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JS Bank Becomes First in Pakistan to Launch Self-Service Banking on WhatsApp


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Muhammad Mubeen Javed

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Digital systems have changed the way people bank. JS Bank is one of Pakistan’s fastest-growing banks. It is a trendsetter in digital innovation. JS Bank has partnered with Infobip and WhatsApp Business Solution provider. To introduce a self-service banking channel on WhatsApp in Pakistan.

At launch, it will allow customers to enjoy different benefits. It includes Bank’s products and services, ATM’s and JCash Agents and lodge complaints and locate services.

The service is free with nor registration process. Users need to send a message on +923487003000.

The self-service banking channel is accessible to users anywhere around the world. WhatsApp messages are encrypted and the green badge next to the JS Bank name in the chat window ensures clients are engaging with a business’ verified account.

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The president and CEO – JS Bank, Basir Shamsie said:

“As a customer-focused bank, we must ensure that our customers are provided with the means to carry out banking services through any channel they desire.

The Chief Digital Officer – JS Bank said:

“JS Bank Digital Division is committed to providing solutions to economic and social problems, through FinTech innovation. The goal is to provide an unparalleled digital experience and providing consumers with financial solutions & services in line with their needs. “

“We will develop technology-driven solutions that will enable the migration of customers from branch to digital channels and through the launch of industry-first initiatives, JS Bank is cementing its position as an industry innovator and digital front-runner.”

Infobip enables banks with direct access to this chat app making end-user interactions convenient.

JS Bank has taken step towards service excellence by offering customers to interact via the most popular chat apps in Pakistan.

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